Possible to exchange or return
- Within 7 days from the day you received the item. Not able to exchange or return if the product is damaged.
- Within 3 months if the item is different from what it is shown on website. Or within 30 days from the day you fount out about the difference.
Not possible to exchange or return
- Special dolls, Basic line dolls and Parts are produced after the order, so it is not possible to cancel, exchange, or return.
- The product is damaged by the customer or customer is responsible of the damage. Distroying the packing to check the product is not the case.
- The product's value has been decreased by usage of the customer.
- The product's value has been decreased by time.
- Opening the packing of a product that can be copied.
* If you want to exchange or return the product just you do not want it anymore, you'll have to pay for the shipping to and from us.
Please write on our Q&A board or email us if you have any question.