Cases of being able to Exchange or get Refund
- Within 7 days from the day you received the item with an appropriate reason(s) rather than a simple change in mind.
(If you still wish to exchange, or get refund by a simple change in your mind- including the Color/Size Exchanges -,
the round-shipping cost must be afforded.).
- Within 3 months from the day you receive the item, if the item is fairly different from the store displays.
And, within 30 days from the day you find out about the difference(s).
Cases of NOT being able to Exchange or get Refund
- Special Dolls, Basic Line Dolls and Parts will be on production once the payment has been confirmed.
Therefore, it is not possible to cancel, exchange, or get refund after the payment.
- Not able to exchange or get refund if the product is damaged, or its value has been decreased by your fault.
Damages on the package will not affect on your exchange and refund.
- Opening the package of the products which have any possibilities in copy.
(Please leave a message on our Q&A Board for more details.)